Shipping and Delivery
Effective Date: 06th May 2011
At Hospitor Management Pvt. Ltd., we are committed to ensuring timely and secure delivery of all physical products and documents related to our services. This Shipping and Delivery Policy outlines how we process, dispatch, and deliver items purchased or requested through our official website https://www.hospitorm.com.
1. Delivery Scope
This policy applies to:
- Official documentation (e.g., travel itineraries, tickets, confirmation letters)
- Customized travel kits or merchandise
- Event-related material (badges, passes, brochures)
We currently deliver within India and select international locations based on service availability.
2. Processing Time
- Orders or dispatches are typically processed within 1–3 business days from the date of confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Delays due to incomplete information or payment issues may extend processing time.
3. Delivery Timeframes
Estimated delivery timelines (after dispatch):
- Domestic Deliveries (India): 3–7 business days
- International Deliveries: 7–15 business days
Please note: Delivery timelines are indicative and may vary due to courier availability, destination location, or force majeure conditions (natural calamities, strikes, etc.).
4. Shipping Charges
Shipping fees, if applicable, will be calculated at checkout and clearly stated before payment. Charges may vary based on:
- Delivery location (domestic or international)
- Weight and dimensions of the package
- Type of service (standard or express)
Free shipping may be offered on selected items or under promotional campaigns.
5. Tracking and Updates
Once your order is dispatched:
- A tracking number and courier partner details will be emailed to you.
- You may track your shipment directly through the courier's website.
If you do not receive tracking information within 3 business days of your order confirmation, please contact our support team.
6. Failed Delivery Attempts
If a delivery attempt fails due to:
- Incorrect or incomplete address
- Unavailability of the recipient
- Refusal to accept the parcel
The courier may make additional attempts, or the package may be returned to us. Re-delivery will be subject to additional charges and confirmation.
7. Damaged or Lost Shipments
In the rare case that an item is lost or damaged in transit:
- Please notify us within 48 hours of receiving the package (or expected delivery date, in case of loss).
- Include photographic evidence and order details.
- We will investigate with the courier service and take appropriate action, including resending or refunding where applicable.
8. Contact for Shipping Support
For any shipping or delivery-related queries, please reach out to us at:
Hospitor Management Pvt. Ltd.
Email: support@hospitorm.com
Phone: [Insert Phone Number]
Website: https://www.hospitorm.com
9. Policy Updates
We may revise this Shipping and Delivery Policy periodically to reflect changes in our logistics process or courier partnerships. Any changes will be posted on this page with an updated effective date.